Shipping Information

At AZEKA, we are committed to ensuring your shopping experience is as seamless and distinctive as our creations. Here you will find essential information about our international delivery options, estimated delivery times, and more. We work with trusted shipping partners to guarantee your order is delivered safely and efficiently, no matter where you are in the world.

All orders are shipped from our warehouse in China. Processing times are Monday through Friday, excluding public holidays. Each AZEKA product is made-to-order using traditional handcrafted techniques, so please allow 3–5 business days for careful preparation and order processing. Once shipped, your package will be delivered via your chosen standard or express shipping service. A tracking number will be sent to you by email for real-time package tracking.

Global Shipping

During promotions or sales, due to increased order volume, please allow extra time for order preparation, dispatch, and delivery. If you have any questions, our customer care team is happy to assist. You can reach them via the Contact Us page.

Estimated Delivery Time: Delivery times vary depending on your location and shipping method. International shipments typically take 7–14 business days. Delays may occur during peak seasons or due to customs processing. We cannot guarantee exact delivery dates.

Shipping Cost: Free shipping for a limited time.

Duties & Taxes: For details, please see the Shipping FAQ section below.

Shipping Frequently Asked Questions

When will my order be shipped?

We strive to ship orders as quickly as possible. Processing times may be longer during promotions or sales. Each AZEKA product is made-to-order using traditional handcrafted techniques, so please allow 3–5 business days for order preparation and processing. Once shipped, your package will be delivered via standard or express service. A tracking number will be emailed to you for real-time tracking. Please refer to the delivery schedule above as a guide, and remember to include processing time in your estimate.

Can I track my order?

Yes. Once your package is dispatched, we will email you a tracking number. We recommend checking your email for tracking updates to monitor shipment progress.

For international orders, DHL Express provides full tracking from dispatch to delivery, and tracking details will be sent to you via email.

Do orders qualify for free shipping?

We offer free standard shipping on all orders, and free express shipping (expedited air delivery) on all orders over USD 300. This promotion will be automatically applied at checkout.

For orders under USD 300, express shipping (expedited air delivery) is available for a flat global rate of USD 29.

Can I change the delivery address after placing an order?

Yes. If your order has not yet been shipped, please contact our customer service team as soon as possible. We will do our best to update the address. If the order has already been dispatched before we can process your request:
Please use your tracking number to contact the shipping carrier directly.

Are duties and taxes included in the total for international orders?

No. Duties and taxes are assessed by the customs authorities in your country/region and are the responsibility of the recipient.

Why was I charged a customs duty upon delivery?

Import duties are imposed by the government and vary by country. These fees are beyond AZEKA’s control and must be paid by the recipient upon delivery.

What happens if I refuse the package or do not pay the duties?

Unfortunately, unclaimed packages may be destroyed by customs or returned to us. If the package is destroyed, we cannot issue a refund. If it is successfully returned, we will refund the order minus return shipping fees. We recommend contacting our customer service team before refusing delivery so we can assist you.

I don’t want to pay duties and wish to return the item—what should I do?

If you are unable to pay local fees, we are here to help. Please contact our customer service team immediately for next steps. To process a refund, the item must be returned undamaged to our warehouse. Please note that if the package is abandoned, confiscated, or not successfully returned, we cannot recover the item or related costs.

I’m a U.S. customer and was charged high duties—why?

Due to recent changes in U.S. import laws, duties and taxes on jewelry items have increased significantly.
We recommend consulting your local customs office before ordering. For further guidance, please contact our customer service team.

Need Help?

Our team is here to answer any questions. Please contact us via:

Shipping Information