Privacy Policy

Last Updated: December 08, 2025

A. INTRODUCTION

We at AZEKA are committed to protecting your personal information and respecting your privacy. This Privacy Policy (“Policy”) explains how AZEKA (“we,” “our,” or “AZEKA”) collects, uses, discloses, and protects the personal information of our customers and users. This Policy applies to all personal information we collect on [Website Link] (“Website”), as well as information collected during any written, electronic, and oral communications (“Services”).

We understand that collecting personal information is a serious matter. Therefore, protecting and appropriately using your personal information is of utmost importance to us. This Privacy Policy complies with relevant Chinese laws and regulations. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

We reserve the right to update or modify this Policy at any time. If we make any material changes to how we handle your personal information, we will notify you before the changes take effect. We recommend that you review this Policy periodically. This Policy is effective as of the date shown at the top of this page. Your continued use of our Services following any changes or revisions to this Policy constitutes your acceptance of the terms of the revised Policy.

B. WHO WE ARE

1. AZEKA and its affiliated companies (collectively referred to as “AZEKA,” “we,” or “our”) are the data controllers of your personal data, meaning we are responsible for deciding how and why your personal data is used. We are also responsible for ensuring your personal data is processed securely, confidentially, and lawfully.
2. If you have any questions about your personal data or how it is used, please contact us via:
   • (a) Email:​ zzx@azk.hk
   • (b) Phone:​ (86) 18588897001
   • (c) Address:​ Room 12-4-A16, Forestry Building, No. 31 Binhai Avenue, Longhua District, Haikou City, Hainan Province, China
   • (d) Business Hours:​ Monday to Friday, 9:00 AM to 5:00 PM

C. YOUR RIGHTS

1. As a data subject, you have several rights, including:
   • (a) Right of Access:​ You have the right to request a copy of the personal data we hold about you.
   • (b) Right to Rectification:​ If you believe any personal data we hold about you is inaccurate, you have the right to request that we update it.
   • (c) Right to Erasure (Right to be Forgotten):​ You have the right to request that we delete the personal data we hold about you.
   • (d) Right to Restriction of Processing:​ You have the right to request that we restrict or suppress the processing of your personal data.
   • (e) Right to Data Portability:​ Under certain circumstances, you have the right to request that we transfer your personal data to you or another organization you designate in a structured, commonly used, and machine-readable format.
   • (f) Right to Object:​ You have the right to object to our processing of your personal data in certain situations, including for direct marketing purposes.
   • (g) Right to Withdraw Consent:​ Where processing is based on your consent, you can withdraw that consent at any time.
2. The above rights may be subject to limitations in certain circumstances—for example, if fulfilling your request would reveal another person’s personal data, you request deletion of data we are legally required to retain, or we have overriding legitimate interests for retaining the data. In such cases, we will inform you and will only use your data for those purposes.
3. To exercise your rights, you can contact us by logging into your AZEKA account or via email at zzx@azk.hk. We will respond to your request within 30 days of receipt, or within the timeframe stipulated by relevant legislation. To verify your identity, we may need to request additional information from you.

D. LEGAL BASIS FOR PROCESSING DATA

1. We only process your data when we have a lawful basis to do so. The legal bases we rely on include:
   • (a) Contract:​ Processing your data to perform a contract with you or to take steps at your request before entering into a contract.
   • (b) Consent:​ We have obtained your explicit permission to process your data for specific purposes.
   • (c) Legitimate Interests:​ We process data based on our or a third party’s legitimate interests, such as improving services and personalizing experiences, but not where your interests override these interests.
   • (d) Legal Obligation:​ Processing necessary to comply with a legal or regulatory requirement.
   • (e) Vital Interests:​ Processing necessary to protect someone’s vital interests.

E. DATA WE COLLECT AND ITS USE

1. Collection of Personal Information

• (a)​ When you use our Services, we may collect or receive your personal information to provide our Services and operate our business. The types of personal information we may collect include:
  • (i) Information You Provide Directly
    • You may provide us with personal information when using our Services, including when you create an AZEKA account, search or make purchases through our Services, submit inquiries, respond to surveys, or otherwise access our Services. This information may include:
      • User Profile:​ Name, email address, shipping address, phone number, country of residence, age, gender, and employing organization.
      • Purchase Details:​ When you make a purchase through our Services, we collect information related to that purchase, such as items purchased, special instructions, and date and time of purchase.
      • Payment Information:​ Payment information such as bank name and payment method.
      • Survey Participation:​ We occasionally invite customers to participate in surveys or contests. When participating, we request certain personal information, such as name and email address.
  • (ii) Information Received from You as Part of Communications
    • When you complete electronic forms, communicate with us via online chat, email, or phone, or contact us, we may automatically collect and store certain information about you and your activities, such as: your name and contact information; your purchase details; information you voluntarily provide; the nature of the communication; the purpose of the interaction; and actions we take in response to your inquiry or request.
  • (iii) Information Collected Automatically
    • When you visit or use our Website and Services, we may also automatically receive and store certain information about you and your device. This information may include:
      • Technical Information:​ We collect technical information related to your activity on our Website, which may include information related to your browser and operating system, IP address, unique device identifiers, and other information such as device type.
      • Website Usage Information:​ We collect information to better understand customer traffic patterns and website usage. This may include the webpage you were visiting before coming to our site, the pages or features you browse, informing us which part of our Website you visited and how much time you spent there.
      • Website Preferences:​ We collect information about your preferences to make your use of the website more efficient through the use of cookies.
  • (iv) Location Information
    • When you use the Services, we may collect general location information (such as IP address). This information may be used to provide you with recommendations and enhance your user experience and improve the Services.
  • (v) Personal Information from Public Sources and Third Parties
    • We may collect or receive personal information about you from public sources, social network providers, marketing partners, and/or third parties. This may include social network information and demographic information.

2. Use of Cookies and Other Tracking Technologies

• (a) What are Cookies?
  • (i)​ Cookies are small web files transferred to your device’s hard drive by a website or its provider through your web browser, enabling the website or provider’s system to recognize your browser and remember certain information. Cookies cannot read data from your hard drive or read cookie files created by other websites.
• (b) How We Use Cookies
  • (i) Strictly Necessary Cookies:​ These cookies are essential for the website to function properly and cannot be switched off. For example, they are used to secure your transactions, enable you to log into secure areas of your account, and add items to your shopping cart.
  • (ii) Performance or Analytics Cookies:​ These cookies allow us to monitor website visitors and ensure the website functions correctly. We use this data to evaluate overall performance, optimize your website experience, and improve website design.
  • (iii) Functionality Cookies:​ These cookies enhance website functionality, for example, by allowing you to add favorites or remember your language preferences.
  • (iv) Marketing and Personalization Cookies:​ These cookies, set by us, help build an understanding of your interests and show you relevant products, services, and advertisements during your website visits.
• (c) Google Analytics
  • (i)​ We have enabled Google Analytics advertising features, including Remarketing, Advertising Reporting Features, Demographics and Interests Reports, Store Visits, Google Display Network Impression Reporting, and more. We use both first-party cookies (such as Google Analytics cookies) and other first-party identifiers, as well as third-party cookies (such as Google advertising cookies) and other third-party identifiers.
  • (ii)​ You can opt out of Google Analytics advertising features by using the Google Analytics Opt-out Browser Add-on. To opt out of personalized ads on Google’s content network, visit Google’s Ad Settings, or install its plugin for permanent opt-out even after clearing all browser cookies. To opt out of interest-based ads on mobile devices, follow your device’s instructions: on Android, open the Google Settings app on your device and select “Ads” to control settings. On iOS devices with iOS 6 and above, use Apple’s Advertising Identifier.
• (d) How You Can Manage Cookies
  • (i)​ You can disable the use of cookies by modifying your browser settings. You can also manually delete our cookies from your browser. However, these actions may prevent you from enjoying the full benefits of our Services. Most web browsers allow some control over most cookies through browser settings. For more information on how to manage cookies (including how to delete them), visit www.allaboutcookies.org.

3. Use of Personal Information

• (a) Providing Our Services to You
  • (i)​ We use your information to deliver our Services to you. For example, we use credit card information to complete transactions or use addresses to fulfill your purchase orders. If applicable information will be provided by a third party or services will be performed by a third party, we will disclose the applicable personal information to the third party providing the information or performing the applicable services.
• (b) Maintaining, Improving, and Personalizing Services
  • (i)​ We use your information for our daily business operations, such as auditing, service management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. For example, it may be used to help us improve our products. We also use your information to personalize your experience, such as personalizing content and features, as well as advertisements, marketing communications, and recommendations.
• (c) Communicating with You
  • (i)​ We use your information to communicate with you. We may contact you to provide promotional offers or other communications that may interest you. If you receive marketing emails from us, each email will contain instructions allowing you to ‘unsubscribe’ from receiving future marketing or other communications within 10 days.
• (d) Account and Network Security Purposes
  • (i)​ We care about keeping you secure while using our Services. Maintaining your security requires us to process your personal information, such as your device information, activity information, and other relevant information. We use such information to combat spam, malware, malicious activity, or security risks; improve and enforce our security measures; and monitor and verify your identity.
• (e) Maintaining Legal and Regulatory Compliance
  • (i)​ Our Services are subject to certain laws and regulations which may require us to process your personal information. For example, we process your personal information to pay taxes, fulfill our business obligations, ensure legal compliance, or manage risks as required by applicable laws.
• (f) Protecting You, Others, and Our Business
  • (i)​ We use your information to protect you, others, and our business, including but not limited to using information for fraud prevention, enforcing our Terms of Service, complying with laws, and guarding against security risks.

4. Sharing Personal Information with Third Parties

• (a) Service Providers
  • (i)​ We may share your information with our third-party service providers for certain business purposes. This information is provided to them so they can provide services to us, such as payment processing, advertising services, web analytics, data processing, IT services, customer support, and other services.
  • (ii)​ These third-party service providers only access your personal information for the purpose of performing services for us and are explicitly committed not to disclose or use your personal information for any other purpose.
• (b) Legal Requirements
  • (i)​ We may be required to disclose your information to third parties, including law enforcement agencies, when necessary to protect and enforce our legal rights, ensure the safety and security of our service users, prevent fraud, comply with the law, respond to legal process, or cooperate with requests from government entities.
• (c) Corporate Transactions
  • (i)​ In the event of a sale, transfer, merger, reorganization, dissolution, or similar event, we may transfer your information to one or more third parties as part of that transaction.
• (d) With Your Consent
  • (i)​ We may also share or disclose your information with your consent or as you direct.

5. Payment Card Information

• (a)​ We engage secure third-party payment service providers to process payments for services offered through the Website. Payments can be made via credit or debit card. We do not retain records of your credit or debit card numbers for payments for services made using the secure third-party payment service providers used through the Website.
• (b)​ All payments through our Website are processed using the Secure Sockets Layer (SSL) protocol. SSL is a leading web technology that encrypts your account information. We use 128-bit encryption when we need or you provide personal information or other confidential information. Additionally, some personal data, such as your member ID and/or password, will be stored in encrypted form.

6. Data Retention

• (a)​ We generally retain your personal data for the duration you are our customer and for a reasonable period thereafter to comply with legal requirements. Specifically:
  • (i)​ For as long as you hold an open account or have an outstanding order with us.
  • (ii)​ For 2 years from the date of your last purchase from our Website.
  • (iii)​ At any time while we are processing your customer service request.
  • (iv)​ For the periods required to comply with legal requirements (which may be up to 3 years).

7. Collection and Use of Non-Personal Information

• (a)​ We run statistical collection software on the Website to collect information about the number of people visiting the Website. Usage data will be collected and correlated between your login and logout sessions. This software does not collect identifying information. We use this information to improve our own technical structure and performance and to determine which areas of the Website are most popular.
• (b)​ Sometimes, we may sell or disclose non-personal information you provide to us (without disclosing your identity) to anyone for any purpose, including persons or companies located outside China. For example, we may sell, disclose, or use non-personal information you provide to us to:
  • (i)​ Determine which advertisements, promotional materials, products, or services are most likely to interest you or other website users and visitors; and
  • (ii)​ Assist third parties in monitoring general consumption trends in various areas.
• (c)​ We may also modify your personal information (via encryption or other de-identification techniques) so that it is in a form that does not identify you, and sell or disclose such modified information to anyone for any purpose, including persons or companies located outside China.

8. Data Storage Location

• (a)​ The personal information we collect from you is securely stored on servers located in China. We also engage third-party data hosting service providers to provide data hosting services and store data.
• (b)​ The servers where our hosting service providers store your information (including personal information) are currently located in China, but may use other locations in the future. In particular, our hosting service providers may also store your personal information on servers located in the United States or elsewhere. Hosting service providers may be subject to foreign laws in these locations, which may not have privacy obligations similar to the Personal Information Protection Law of the People’s Republic of China (PIPL), and/or may compel disclosure of personal information to third parties (such as government authorities).
• (c)​ For transfers from the European Economic Area (EEA) to countries not deemed adequate by the European Commission (the full list of countries deemed adequate by the EEA can be found here), we have implemented adequate measures, such as Standard Contractual Clauses adopted by the European Commission, to protect your personal information.

9. Security Measures

• (a)​ AZEKA has implemented administrative, technical, and organizational security controls designed to protect personal information. Specific measures include:
  • (i)​ All information transmitted through our Website is processed using the Secure Sockets Layer (SSL) protocol.
  • (ii)​ Use of 128-bit encryption technology to protect sensitive information.
  • (iii)​ Restricting employee and contractor access to personal information to only those with a business need to know.
  • (iv)​ Educating employees on the importance of privacy and confidentiality through standard operating procedures, mandatory training programs, and internal policies on data privacy and corporate integrity.
  • (v)​ Taking appropriate disciplinary measures to enforce employee privacy responsibilities.
• (b)​ However, no online activity is ever completely secure or error-free. While we strive to protect your information, we cannot guarantee the absolute security of your personal information. Please keep this in mind when disclosing any information to AZEKA. Please recognize that protecting your personal information is also your responsibility. We urge you to take every precaution to protect your information when communicating with us and others over the Internet. Change your passwords often, use a combination of letters and numbers, and ensure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel the security of your account has been compromised), or if you suspect someone else is using your account, please contact us immediately using the contact information above.

10. Third-Party Websites & Social Media

• (a) Third-Party Websites
  • (i)​ Certain features may be provided by third parties, and the Services may link to other third-party websites not controlled by AZEKA. These third parties are not under our control, and AZEKA is not responsible for their privacy policies or practices. If you provide any personal information to any third party or through any such third-party website, we recommend familiarizing yourself with that third party’s privacy policies and practices.
• (b) Social Media Usage
  • (i)​ You may choose to enable or log into our Services through various online services, including social networking services like Facebook and Google. When you interact with our social network accounts, we may collect relevant necessary information. Social networks may provide us with access to certain information you have provided to them, and we will use, store, and disclose such information in accordance with this Policy.
  • (ii)​ When you interact with our managed social media platform pages and accounts, we and the relevant platform are joint data controllers for the data processing necessary to provide that service. We have agreements with these platforms clarifying our respective data protection responsibilities.

11. Children’s Information

• (a)​ Our Services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian of a child under 13 and believe he or she has disclosed personally identifiable information to us, please contact us at zzx@azk.hk. A parent or guardian of a child under 13 may review and request deletion of the child’s personal information.

12. Specific Provisions

• (a)​ The following is a summary of the categories of personal information we collect from consumers, the reasons for collection, sources of information, and the third parties with whom we may share consumer personal information:

F. SMS SERVICE PRIVACY POLICY

1. This SMS Service Privacy Policy explains how AZEKA collects, uses, and shares personal information about you in our SMS marketing program (“SMS Service”). This SMS Service Privacy Policy supplements our main Privacy Policy.
2. Personal Information We Collect
   • (a)​ When you sign up for the SMS Service, we collect personal information such as your name, phone number, and email address. When you send or receive messages using the SMS Service, we collect communication metadata (e.g., time/date messages were sent/received) and the content of any communications you send or receive via the SMS Service.
3. Use of Personal Information
   • (a)​ We use your information to deliver, analyze, maintain, and support the SMS Service. We may also use your information to enhance SMS Service functionality and to customize and personalize your experience on the SMS Service.
4. Choices and Controls
   • (a)​ SMS messages may be sent using an automatic telephone dialing system. Consent to receive automated marketing text messages is not a condition of any purchase. You can opt out of receiving further commercial text messages by replying to any of our texts with any of the following: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

G. CONTACT US

1. If you have any questions or concerns about this Policy or our privacy practices, or wish to exercise any of your rights, please contact us via:
   • (a) AZEKA
   • (b) Address:​ Room 12-4-A16, Forestry Building, No. 31 Binhai Avenue, Longhua District, Haikou City, Hainan Province, China
   • (c) Phone:​ (86) 18588897001
   • (d) Email:​ zzx@azk.hk
   • (e) Business Hours:​ Monday to Friday, 9:00 AM to 5:00 PM
2. We will respond to your request within 30 days of receipt, or within the timeframe stipulated by relevant legislation. To maintain the security of our customers’ personal details, we may need to request proof of identity before responding to any request.
3. AZEKA reserves the right of final interpretation of this Privacy Policy.