Shipping Information

At AZEKA, we are committed to ensuring your shopping experience is as seamless and distinctive as our creations. Here you will find essential information about our international delivery options, estimated delivery times, and more. We work with trusted shipping partners to guarantee your order is delivered safely and efficiently, no matter where you are in the world.

All orders are shipped from our warehouse in China. Processing times are Monday through Friday, excluding public holidays. Each AZEKA product is made-to-order using traditional handcrafted techniques, so please allow 3–5 business days for careful preparation and order processing. Once shipped, your package will be delivered via your chosen standard or express shipping service. A tracking number will be sent to you by email for real-time package tracking.

Global Shipping

During promotions or sales, due to increased order volume, please allow extra time for order preparation, dispatch, and delivery. If you have any questions, our customer care team is happy to assist. You can reach them via the Contact Us page.

Estimated Delivery Time: Delivery times vary depending on your location and shipping method. International shipments typically take 7–14 business days. Delays may occur during peak seasons or due to customs processing. We cannot guarantee exact delivery dates.

Shipping Cost: Free shipping for a limited time.

Duties & Taxes: For details, please see the Shipping FAQ section below.

Shipping Frequently Asked Questions

When will my order be shipped?

We strive to ship orders as quickly as possible. Processing times may be longer during promotions or sales. Each AZEKA product is made-to-order using traditional handcrafted techniques, so please allow 3–5 business days for order preparation and processing. Once shipped, your package will be delivered via standard or express service. A tracking number will be emailed to you for real-time tracking. Please refer to the delivery schedule above as a guide, and remember to include processing time in your estimate.

Can I track my order?

Do orders qualify for free shipping?

Can I change the delivery address after placing an order?

Are duties and taxes included in the total for international orders?

Why was I charged a customs duty upon delivery?

What happens if I refuse the package or do not pay the duties?

I don’t want to pay duties and wish to return the item—what should I do?

I’m a U.S. customer and was charged high duties—why?

Need Help?

Our team is here to answer any questions. Please contact us via:

Shipping Information